CUSTOMER SERVICE
Orders & Shipping
Clear wholesale ordering, production and delivery support from first quotation to final dispatch.
Ordering Information
Send the product SKU or reference, estimated quantity, delivery destination, target date and any customization needs. We will confirm MOQ, unit pricing, packing, lead time and freight options in your quotation.
Samples & Approval
Samples can be arranged before a bulk order. OEM and private-label production proceeds after the agreed pre-production sample, finish and packaging are approved.
Production Lead Time
Lead time varies by material, finish and quantity. We provide a realistic schedule for sampling, production, inspection and shipment with each order.
Shipping Options
We support sea freight, air freight, express delivery and consolidated shipments. Freight cost and delivery terms are confirmed before payment.
Order Updates
Our team communicates key milestones and will advise promptly if a production or transport condition changes.