CUSTOMER SERVICE
Returns & Claims
Tell us promptly if an order arrives damaged, incomplete or different from the approved specification.
Report a Concern
Contact our team with the invoice number, SKU, quantity affected and clear photos of the item and outer packaging.
Review Process
We review each wholesale claim against approved samples, order specifications, inspection records and shipping terms.
Resolution
When a claim is accepted, the available resolution may include replacement, credit or another mutually agreed solution.
Non-Returnable Items
Approved custom, OEM and private-label goods are generally not returnable unless they are defective or do not meet the agreed specification.